Support for customers impacted by COVID-19[feminine] with adapted and personalized solutions to meet their needs remains a priority because Alabama Power continues to navigate the pandemic. In an era that presents unique challenges, the company’s support for its customers and the communities it inhabits has not wavered.
As part of ongoing customer support, Alabama Power is offering a new, easy-to-use payment plan service to help customers facing economic or medical hardship due to COVID-19. Payment plans allow customers to spread their energy bill balances over several months.
To register, customers can visit AlabamaPower.com/PaymentPlan or use the automated system at 1-800-245-2244 to verify eligibility and set up a plan in a few simple steps.
Alabama Power will return to standard commercial operations for customers on September 28. Standard business operations include the following services for residential and business customers:
- Responsible reopening of walk-in services at Alabama Power business offices and appliance centers.
- Continue to work one-on-one with customers on payment assistance resources.
- Using multiple channels to notify customers of overdue payment options to maintain service.
Since the state of emergency was declared in March, Alabama Power has not disconnected or charged late fees to any customers affected by COVID-19 and will extend the disconnection suspension until September 28, when operations normal business will resume.
As always, the company’s customer service team is ready to work one-on-one with customers who need help. Customers are encouraged to contact online support at AlabamaPower.com or call 1-800-245-2244.
Alabama Power will provide additional relief to customers impacted by COVID-19, with the typical customer expected to receive a $25 credit on October bills due to lower fuel expenses. Credits are based on energy consumption and may vary.
Alabama Power also offers several programs designed to help low-income, elderly, or disabled customers pay their energy bills:
- SHARE project: A program in partnership with the Salvation Army, Project SHARE helps pay the energy bills of low-income Alabamians age 60 or older and/or disabled. Customers wishing to request energy assistance may contact their local Salvation Army office or by calling 205-328-2420. Alabama Power customers who want to help others can donate by checking the Project SHARE box on their Alabama Power bill.
- The Alabama Business Benevolent Trust Fund: The ABC Trust works with local community action organizations to help cover heating and cooling costs for low-income families and people with temporary financial difficulties. Interested clients can contact their department’s community action agency. For more information, visit PowerofGood.com/abc-trust.
- Reductions on the energy bill: Discounts are available for clients receiving Supplemental Security Income (SSI) or Medicaid for Low-Income Families (MLIF). Discount includes $14.50 for customer charges. Eligible customers can enroll at any Alabama Power office or by phone at 1-800-245-2244.
In addition to these programs, the Alabama Power Foundation continues to support state organizations with a $1 million pledge for COVID-19 relief efforts.
Alabama Power is preparing in accordance with safety best practices to responsibly adjust operations in commercial offices and appliance centers as part of normal business to provide walk-in service options to customers. Customers should comply with signs in offices to ensure Centers for Disease Control and Prevention guidelines are followed to protect the safety and health of other customers and employees. The limited capacity of customers in the offices will also be implemented.
While walk-in operations are available for the service, customers are encouraged to use the 24/7 payment kiosks, drop boxes and drive-thru options where available. Customers have one or more service options available at each office.
Customers who prefer to deal with Alabama Power through the company’s digital options or over the phone can visit AlabamaPower.com/MyPaymentuse its automated system at 1-800-245-2244 or pay through Bill Matrix at 1-800-835-2702.
Another option is to visit one of the many authorized payment points, including grocery stores, pharmacies and banks, where bills can be paid in cash. Customers are encouraged to find the location that best suits them to AlabamaPower.com/PayinPerson.